Quick summary
Ledger Live is the official companion app for Ledger hardware wallets. You don't "log in" with a password alone — you connect your Ledger device and authenticate on the device itself. This page explains the typical login flow, what to expect, how to spot scams, and how to recover from common issues.
How to access Ledger Live (desktop & mobile)
- Install official Ledger Live: Download Ledger Live from the official Ledger website or your mobile store. Always verify the domain and certificate before running installers.
- Open Ledger Live: Launch the app. The app displays a welcome screen and prompts to connect a Ledger device or open a previously configured profile.
- Connect your device: Use an official USB cable (desktop) or Ledger Bluetooth pairing (for supported models) and unlock your Ledger with your PIN on the device itself.
- Authenticate on the device: Ledger requires physical confirmation on the hardware to grant access to accounts — transfers and account management must be approved on-device.
- Enter passphrase (optional): If you use a hidden passphrase (25th word), enter it only on the device — never type it into apps or websites.
- Use a password for the app (optional): Ledger Live can be set with an app-level password for convenience — this is distinct from your device PIN and should be strong and unique.
What Ledger Live will never ask for
- Your 24-word recovery phrase. Ledger Live will never ask for it — if prompted, treat it as a scam.
- Private keys. Hardware wallets keep keys on-device; never export them into apps or websites.
- Unsolicited verification links or OTPs sent through chat or email to "verify your Ledger".
Security best practices
- Always download Ledger Live from the official Ledger domain and verify the page certificate.
- Keep your firmware and Ledger Live app updated — updates include security fixes and compatibility improvements.
- Use a strong device PIN and consider an additional passphrase if you understand the trade-offs.
- Back up your recovery phrase exactly once, on paper, and store it in a secure location offline.
- Beware of phishing: do not follow links in unsolicited emails that claim to be Ledger support.
Troubleshooting common login problems
- Device not detected: Try a different cable, different USB port, and enable debug mode only if instructed by official support.
- Bluetooth pairing fails: Reboot both devices and remove any stale pairings from your phone’s Bluetooth settings.
- App prompts to migrate or update: Follow official on-screen instructions; if something looks unexpected, pause and check Ledger’s official release notes first.
- Forgot app password: You can reinstall Ledger Live and reconnect your device; your accounts remain secured by the hardware wallet and recovery phrase.
When to contact official support
If you suspect your device has been tampered with, or you lost your recovery phrase and have suspicious activity, contact Ledger's official support channels. Do not share your recovery phrase or private keys with support — legitimate support will never ask for them.
Disclaimer: This guide is informational and not an official Ledger document. Always verify instructions and downloads against Ledger's official website and support resources. Following these steps reduces risk but does not guarantee protection against all threats.